1. Why Do We Collect Personal Information?
If you want to take advantage of our facilities or accommodation, we will
need to collect some personal information from you to process your application.
We only collect information that we need:
To establish your accommodation application within Casey Gardens
To service or carry out maintenance on the accommodation;
To offer you new facilities or services, which we believe may interest
you; and
To satisfy any legal requirements.
2.1 How Do We Collect The Information?
We try to collect information about you only from you. However, there
are limited circumstances where we may have to collect personal information
about you from someone else; eg. National Data base, referees you have
nominated
2.2 What Sort Of Personal Information Do We
Collect?
We generally collect very limited amounts of personal information, such
as names, addresses, telephone numbers, e-mail addresses, photo ID, income
statements and credit card details to allow us to accept payments from
you for our products, facilities and services.
3. How We Use Your Personal Information
Personal information is collected to provide you with the Facilities, Products,
Accommodation and Services You Want.
We tell our customers about the general uses of their information when
we collect it and we will provide additional explanation if our customers
request it. Primarily, we will use your information to process your application
for accommodation within the park. The information you submit
to Casey Gardens is used only for the purpose stipulated at the time that
the information is collected.
4. Quality of Information
We use technology, continual data verification processes, documented employee
procedures and internal monitoring to help ensure that your information
is accurate and up-to-date.
We also ask you to contact us and let us know if you believe that any
information we hold about you is inaccurate or not up-to-date, such as
when you change any business/home contact details.
5. Security of Personal Information
The security of your information is protected by only allowing access
to those who need it to conduct their business responsibilities. Casey
Gardens employees and contractors are only provided with the information
they need to perform their activities. Our employees and contractors are
also bound by contract to keep your information confidential. Any personal
information that you submit to us is held with the strictest confidence.
Casey Gardens uses and implements industry standards for the security
and protection of information collected from its users.
Passwords, fire walls and virus protection are used to protect Casey Gardens
systems holding personal information from unauthorised access. Security
alarms, patrols, access cards and internal procedures are used to protect
Casey Gardens premises that house Casey Gardens systems and paper records.
6. Disclosure of Personal Information
Casey Gardens has a commitment to protecting the personal information
of our customers. This section explains the circumstances where we may
disclose your information to other organisations.
7.1 Contractors
Casey Gardens may contract with other parties to provide services on our
behalf, for example a qualified plumber to unblock a pipe in a cabin.
Casey Gardens may correspond with lawyers to recover debts.
In all circumstances where Casey contracts with other parties to provide
services on our behalf, we will take reasonable steps to protect the privacy
of any of your information disclosed to them.
7.2 Other Disclosure of Information
Casey Gardens is required by law not to reveal, disclose, sell, distribute,
rent, licence, share or pass on to any third parties, any personal information
that you may have provided to us unless we have your express consent to
do so. Casey Gardens will make independent enquiries to verify any information
given for short term applicants requiring accommodation which you have
requested.
Exceptions to this include:
Where there are reasonable grounds to believe that disclosure is necessary
to prevent a threat to life or health; and;
Where Casey Gardens is required to provide information in response to
Subpoenas or Warrants or other legal process. Casey Gardens may also,
as permitted by the Privacy Act, disclose your information where it is
necessary. In all other cases, we will not disclose your information unless
you have been previously informed or have authorised us to do so.
8. How Long Do We Keep Information?
We will keep information for as long as it is necessary to service your
account or to continue to provide products and services you have requested.
We will retain information for a reasonable period if you cease to be
our customer, unless the law requires us to keep it for longer.
9. Our Employees and Training
We provide training and communications programs designed to educate employees
about the meaning and requirements of this Privacy Charter.
Employees who intentionally or negligently breach this Privacy Charter
are subject to disciplinary action.
Employees are expected to report violations and may do so confidentially
to their manager or compliance officer.
10. Your Rights Of Access And Correction
You can contact Casey Gardens to request details of any personal information
we may hold about you or if you would like us to correct it.
Depending on the nature of your request, we may ask you to complete a
Personal Information Access Form, and in some cases, we may charge you
a service fee for providing this information. We will inform you of this
at the time of your request.
11. How to Complain About a Possible Breach
of Privacy
Contact Casey Gardens on 03 9704 7663 during business hours. We may request
that you put your complaint in writing.
We will investigate and respond to privacy complaints within a reasonable
time. |
